* Attention Members:

Please remember that your scheduled non-emergency medical transports may be canceled due to inclement weather across Iowa. Please check with the transportation provider scheduled for your ride.


Welcome to the Iowa Non-Emergency Medical Transportation Brokerage Program Information Web Page

TMS is honored to be selected as the statewide broker—and we believe in order to ensure the most seamless transition possible, all partners should be involved throughout the entire process. Our philosophy is that the proposed brokerage service can only achieve maximum success if all forms of transportation systems and stakeholders in Iowa are part of the solution.

If you are an Iowa Transportation Provider

TMS has earned a reputation throughout the NEMT industry as a "provider-friendly" broker, and we are determined to make good on that reputation in the state of Iowa. We will give you 24 hours advance notice of trips though our Internet based trip dispatching system. This system will also help generate an invoice for you to pay you for your work twice a month.

If you are a transit provider or a transportation company, please complete the Transportation Provider Application.

For more information, feel free to visit the Iowa Medicaid Enterprise Provider website at to view the Final Administrative Rule as proposed by the Iowa Department of Human Services.

For Frequently Asked Questions (FAQs) about the Iowa Medicaid Non-Emergency Transportation Program, Click Here

Advisory Board Meeting Minutes


Advisory Board Members


If you are an Iowa Medicaid Member

On October 1, 2010, TMS became responsible for all parts of the Non-Emergency Medical Transportation service. When you have a need for Non-Emergency Medical Transportation, TMS is just one phone call away. Once you have provided all the necessary information, a TMS operator will explain how your trip request will be met.

To request a ride please call 1-866-572-7662.

Forms and Policies






Upcoming Changes

Medical Transportation and Waiver Services